FAQ's

1. What is Arcyana®?
Arcyana® offers the SMART Grow Pod, a smart indoor hydroponic planter designed to help you grow fresh vegetables, herbs, and greens at home with ease. Our products combine convenience, style, and advanced technology.

2. How do I place an order?
You can place an order directly on our website by selecting your SMART Grow Pod, adding it to the cart, and completing the checkout process with your preferred payment method.

3. What payment methods do you accept?
We accept major credit cards and other secure payment options displayed at checkout.

4. How long does shipping take?
Standard Shipping: 5–14 business days

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

6. What is your return policy?
You have 14 days from the date you receive your order to request a return. Items must be unused, in their original packaging, and accompanied by proof of purchase. For detailed information, please see our Returns & Refunds Policy.

7. Do you ship internationally?
Yes, we ship internationally. Please note that international orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

8. Who do I contact for support?
For any questions or assistance, contact our customer service team:

• Email: Arcyana.store@outlook.com

• Phone: +39 06 85874093

9. Is the SMART Grow Pod safe to use?
Absolutely. Our SMART Grow Pod is designed with safety in mind and undergoes quality checks to ensure reliable performance.

10. Can I grow different types of plants in the SMART Grow Pod?
Yes, it is suitable for herbs, vegetables, and other indoor plants. Always follow the usage guidelines included with your product for optimal growth and care.